The Sr. Business Process Manager demonstrates a proven ability to perform strategic assignments with minimal direction and lead other team members. Focusing on business and process improvement, change management, and project portfolio governance across the Enterprise, the successful individual in this role will excel at forming and maintaining relationships with business unit leaders as well as internally to drive value and improve business outcomes. Finally, the Senior Business Process Manager will be an intelligent and thorough communicator, leader, and mentor, assisting with the alignment of business and technology across the organization.
Duties and Responsibilities:
Process Analysis, Improvement and Alignment:
Working with Director of IT, instruct, direct, and check the work of other team members.
Devise or modify procedures for business process and analysis and improvement.
Demonstrates and maintains broad knowledge of business process across the enterprise.
Identify and drive organizational technology & information adoption.
Regularly investigate external technologies across competitors, industries, and trends and educates senior members of the business and IT.
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
Create and implement training plans for Enterprise.
Project and Portfolio Governance.
Working with business managers, instruct, direct, and collaborate with other business and technology team members.
Assist IT leadership with development of the practice area.
Provides estimates & aids project management, validates work assignments, aids onboarding for new employees & contractors.
Leadership and Mentoring
Mentors other members of the IT organization
Education and Experience Requirements:
Business Analysis, Project Management and Information Technology training with experience. One Technical and One PM Certification.
Bachelor's Degree or equivalent and 5+ years of experience
Six Sigma Green Belt (3) - Preferred
Proficient business writing
** Dynamics AX implementation experience/certification is a huge plus