Repair Technician/ Shipping Coordinator in Houston, Texas

Date Posted: 11/13/2018

Job Snapshot

Job Description

Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Repair Technician/Shipping Coordinator will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures.

 

Duties and Responsibilities

Shipping / Receiving

  • Perform a variety of shipping and receiving duties in accordance with prescribed procedures.
  • Receive and record units, parts and accessories ordered or returned for repair, service and/or stock.
  • Visually inspect goods received and route for storage, repair and/or service.
  • Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
  • Load and unload trucks and operate material handling equipment.

 

Service / Repair

  • Work involves disassembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions.
  • Perform prescribed inspections and make decisions as to feasibility of repairs.
  • Keep records of parts used and provide data for billing and/or warranty information.
  • Recognize and report operational irregularities and defective materials.
  • Set-up and perform electrical and mechanical tests to insure product's repair and/or work performed is in conformance with prescribed quality standards.
  • Work from parts sheets, specifications and drawings.

 

Operations

  • Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions; record maintenance and assist with inventories as required.
  • Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
  • Responsible for quality of work, safety and housekeeping in area assigned.
  • Perform miscellaneous tasks as directed.
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