Customer Experience Representative 1 in Olive Branch, Mississippi

Date Posted: 1/11/2019

Job Snapshot

Employee Type: Full-time
Job Type: Manufacturing
Date Posted: 1/11/2019

Job Description

The Customer Experience Distributor is responsible for providing customer support services, troubleshoot technical problems and provide solutions appropriate to the customer's needs.

 

Duties and Responsibilities

  • Receive and process an average of 100 telephone orders and inquiries per day
  • Handle questions on METCO products and identify common service parts and accessories
  • Provide answers to inquiries regarding company products, promotions, pricing and procedures
  • Provide low level technical support for all METCO products and identify common service parts and accessories
  • Track order shipments and verify delivery using the internes
  • Assist customers with questions regarding METCO websites
  • Notify customers of billing changes
  • Determine the root cause of customer questions and problems
  • Appropriately direct escalated issues to Team Leads, Supervisors, or Managers
  • Report, document and correct any reported shipping discrepancies in the resolution database

 

Physical Demands

  • Sitting for long periods of time
  • Repetitive motion

 

Education and Experience Requirements

  • Requires education equivalent to four years of high school
  • Computer skills
  • Working knowledge in System: AX, Lotus Notes, Microsoft office and Web.

 

 

 

Physical and Weight Lifting Demands

The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

Letter Code

Defined as

Never

N

 

Infrequent

I

Up to 1 hour per day

Occasionally

O

1 to 2 hours per day

Frequently

F

2 to 5 hours per day

Continuously

C

6+ hours per day

 

 

Physical Task

Frequency

Reason for Physical Actions

Stand

I

 

Sit

C

 

Walk

N

 

Bend/Twist

N

 

Push

N

 

Pull

N

 

Climb (stairs, ladders)

N

 

Reach

N

 

Lift

N

 

Carry

N

 

Grasp/Grip

N

 

Repetitive Motions

C

 

Kneel/Crawl

N

 

Run

N

 

Jump

N

 

Rapid work speed

N

 

Filing

N

 

Finger movement

C

 

Keyboard use

C

 

Close vision

C

 

Color vision

C

 

Depth perception

   

Far vision

   

Hear

C

 

Talk

C

 

Smell

N

 

Touch

N

 

 

Amount of Weight

Frequency

Reason for Action

Up to 10 pounds

N

 

Up to 25 pounds

N

 

Up to 50 pounds

N

 

Up to 100 pounds

N

 

More than 100 pounds

N

 

 

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