Returns Specialist in Olive Branch, Mississippi

Date Posted: 5/6/2019

Job Snapshot

Employee Type: Full-time
Job Type: Manufacturing
Date Posted: 5/6/2019

Job Description

The Returns Specialist is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support

Duties and Responsibilities

  • Responsible for creating RMAs for customer satisfaction, 30 day returns, and other return orders
  • Request and issue goodwill credits
  • Research returns without paperwork using AX to issue credits to the correct customer
  • Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order
  • Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns
  • Resolve credit issues in a timely manner
  • Process RMAs in HJ as needed
  • Lead and assist the Returns Clerk II
  • Handle difficult emails in a professional matter
  • Enter daily production of created RMAs
  • Update Return Errors daily in a spreadsheet
  • Assist within the department as needed
  • Assist with training and leading the Returns Clerk II
  • Use electronic filing
  • Practice 5S and Safety
  • Able to react to change effectively and handle other tasks as assigned

Physical Demands

  • General office environment
  • Able to work in various temperature conditions

Education and Experience Requirements:

  • High School or GED diploma required
  • Excellent organizational skills and time management skills required
  • Working knowledge in MS Office
  • High attention to detail
  • 1-2 years of experience using AX
  • 1-2 years in a returns or customer service department
  • At least a year of experience creating RMAs
  • Effective verbal and written communication skills are essential and demonstrated computer literacy
  • Previous training or leadership experience preferred but not required
  • Requires a high level of attention to detail
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