Business Process Management Analyst in Jackson, Mississippi

Date Posted: 9/5/2019

Job Snapshot

Employee Type: Full-time
Job Type: IT
Date Posted: 9/5/2019

Job Description

Milwaukee Tool, an industry-leading manufacturer of heavy-duty power tools, accessories and hand tools for professional users worldwide is looking for talented, enthusiastic, and motivated candidates with strong business analysis skills. Come join the IT Team behind the most exciting and innovative tool company in the world and join the REDvolution.

Duties and Responsibilities:
As an IT liaison for business units, collaborate and partner with department management and leadership to identify, prioritize, document requirements, and communicate business needs and coordinate technology solutioning.

  • Partner with Manufacturing, Business Operations, CI teams, and leverage the broader IT organization to develop solutions through effective use of business and process analysis techniques
  • Develop or coordinate process improvement solutions through effective use of business and process analysis techniques
  • Lead and coordinate the investigation of business impacting problems across functional areas to determine appropriate actions
  • Actively review service levels and delivery against business requirements for the areas of the business supported
  • Gather requirements and define appropriate support levels or propose improvements related to staffing or processes to support changing business dynamics
  • Manage escalation of support related issues on behalf of the business within IT providing regular updates to stakeholders and leadership
  • Provide consulting and guidance to end users to access standard IT support and services
  • Produce documentation including process maps and workflow documents
  • Ensure that all information delivery needs of the business are being actively managed and serviced
  • Follow project methodologies and ensure that proper intake processes are completed
  • Provide monthly service and portfolio update to the business and IT leadership
  • Build IT credibility by modeling professionalism, excellence, integrity, and passion
  • Contribute to and facilitate the creation of a multi-year strategy
  • Other duties as required

Education and Experience Requirements:

  • Bachelor's Degree in Management Information Systems, Computer Science, or Business Administration with an emphasis in technology
  • 8 Years' experience as a business analyst may be substituted for a degree
  • Minimum 2 years' experience as a Business Analyst
  • Ability to manage multiple concurrent activities with time constraints
  • Self-Managed, Self-Starter, Team Player who is well organized
  • Strong professional written, verbal, analytical and interpersonal skills
  • Understanding of core business processes such as Manufacturing and Plan to Produce is a plus
  • Familiarity with Microsoft Dynamics AX is a plus
  • Experience with Microsoft Visio, Excel, Word, PowerPoint
  • Experience with implementing MRP is a plus


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