IT Oracle Applications Support Analyst in Torreon, Coahuila

Date Posted: 10/1/2019

Job Snapshot

Employee Type: Full-time
Location: Torreon, Coahuila
Job Type: IT
Date Posted: 10/1/2019

Job Description

Oracle Business Analyst

Resumes MUST be submitted in English

Duties and Responsibilities

Milwaukee Tool, an industry-leading manufacturer of heavy-duty power tools, accessories and hand tools for professional users worldwide, is looking for talented, enthusiastic, and motivated candidates with strong business analysis skills. Come join the IT Team behind the most exciting and innovative tool company in the world and join the REDvolution.

  • Ability to provide Oracle EBS applications support with a focus in manufacturing, planning and inventory management
  • Serve as the escalation point for Tier 2 Support
  • Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner
  • Produce documentation including process maps, knowledgebase articles and workflow documents
  • Monitor recurring jobs and provide remediation in event of a failure
  • Responsible for developing and implementing an effective problem management and incident management strategy
  • Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment
  • Plan and implement technology projects within scheduled timeframes and approved financial plans
  • Establish a strong relationship with business users (purposefully practice relationship management), communicate planned and unplanned outages effectively, and work together with vendors, business, and IT to determine the most effective solution for Milwaukee Tool
  • Progressively monitor the industry for emerging technologies, methodologies and trends and propose technology solutions to resolve business problems, as appropriate. (Ex. Consumerization of IT)
  • Ability to travel to other Milwaukee Tool locations on occasion
  • Foundational knowledge of manufacturing, distribution, and business operations

Education and Experience Requirements

  • 5+ years of Oracle ERP experience with a focus in manufacturing, planning and inventory management modules
  • 2+ years of business analyst experience
  • Bachelor's degree in computer science or related work experience preferred
  • Bilingual in Spanish/English
  • Understanding of core business processes such as plan to produce, procure to pay, and order to cash is required
  • Strong professional written, verbal, analytical and interpersonal skills
  • ITIL Certification preferred
  • Application Support
  • Outstanding written and verbal communication and documentation skills, with service-oriented mindset
  • Demonstrated ability to multi-task and manage competing priorities
  • A passion for customer service
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