Resolution Specialist in Brookfield, Wisconsin

Date Posted: 10/14/2019

Job Snapshot

Employee Type: Full-time
Job Type: Finance
Date Posted: 10/14/2019

Job Description

Duties and Responsibilities

  • Receive shipping, billing, and keying issues and/or complaints from distributors, service stations, end-users, sales reps, branches and various other departments within the Company.
  • Process an average of 25+ issues per day.
  • Perform error analysis and initiate error notifications.
  • Use good judgment to determine, based on weight, if a shipment was short, or if a denial letter should be written.
  • Analyze complaints and resolve billing issues accordingly.
  • Initiate credits/replacements based upon analysis of appropriate documents when within the established credit limits.
  • Notify A/R, customers (distributors, service stations, and end-users) as well as other concerned personnel when claims result in denial of credit
  • Communicate with various parties regarding discrepancies and provide follow-up on the research process.
  • Work professionally with customers to resolve billing issues.
  • Retrieve proof-of-deliveries on shipments from carriers and process paperwork to the appropriate conclusion.
  • Create and update records in Get Paid database
  • Interpret and explain invoices and credit memos to customers and Milwaukee Tool employees.
  • Perform other duties as assigned.

Education and Experience

  • Requires education equivalent to four years of high school.
  • Previous Customer Service skills and excellent keyboarding skills are required.
  • The ability to communicate effectively is required.
  • Knowledge of Microsoft products, including Microsoft Dynamics and/or e-mail packages is preferred.
  • Knowledge of advanced Microsoft Excel functions (Pivot Tables, V-Lookup) preferred.
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