One Key Application Support Analyst in Olive Branch, Mississippi

Date Posted: 2/11/2020

Job Snapshot

Employee Type: Full-time
Job Type: Customer Service
Date Posted: 2/11/2020

Job Description

As a member of Milwaukee's Customer Experience Team, the One Key Application Support Analyst will provide customer service, troubleshooting and technical support for our One Key products and services.

Duties and Responsibilities

  • Analyze and identify solutions to software and hardware issues
  • Provide world class incident management at the tier one and two levels
  • Diagnose and troubleshoot technical issues
  • Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
  • Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Comply with established change management procedures and work collaboratively with internal/ external teams to ensure a robust, stable computing environment.
  • Understanding of and ability to support Windows/Linux/Mac OS environments.
  • Work with Systems or Client Engineering in order to proactively make technology recommendations and changes based on data-driven analysis.
  • Other duties as assigned

Education and Experience Requirements

  • Outstanding written and verbal communication and documentation skills, with service-oriented mindset
  • Demonstrated ability to multi-task and manage competing priorities
  • A passion for customer service
  • Application Support
  • Minimum 2 years of Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
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