Application Analyst in Brookfield, Wisconsin

Date Posted: 11/19/2020

Job Snapshot

Employee Type: Full-time
Job Type: IT
Date Posted: 11/19/2020

Job Description

Milwaukee Tool, an industry-leading manufacturer of heavy-duty power tools, accessories and hand tools for professional users worldwide is looking for talented, enthusiastic, and motivated candidate with strong business analysis skills. Come join the IT Team behind the most exciting and innovative tool company in the world and join the REDvolution. Under the general direction of and reporting to the Senior Manager of Application Support, the primary responsibility of the Application Support Analyst is to provide superior advanced application support and work collaboratively with cross-functional teams to ensure robust and stable solutions that meet the business needs.

Duties and Responsibilities:

    • Provide world-class customer service and support through effective incident and problem management
    • Serve as the advanced second-level support for ERP and custom .NET applications
    • Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems
    • Build IT credibility by modeling professionalism, excellence, integrity, and passion
    • Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool
    • Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines
    • Comply with established change management procedures and communicate planned and unplanned outages/maintenance effectively
    • Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment
    • Manage the integration of new client technologies into business systems processes and procedures for support transition

Education and Experience Requirements:

    • Bachelor's Degree in Management Information Systems, Computer Science, or Business Administration with an emphasis in technology
    • Minimum 3 years of work experience providing application support to end users
    • ITIL Certification
    • Knowledge of ITSM frameworks and processes
    • Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment
    • Strong business acumen to quickly learn new business processes and understand how IT needs to support our business.
    • Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management is a plus
    • Outstanding written and verbal communication and documentation skills, with service-oriented mindset
    • Demonstrated ability to multi-task and manage competing priorities with time constraints
    • Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units
    • Advanced analytical and critical thinking skills to troubleshoot application issues
    • Experience supporting custom .NET and Microsoft Azure applications
    • Familiarity with Microsoft Dynamics AX, Oracle or other ERP system helpful
    • Intermediate SQL query skills
    • Experience working in Agile Project Management Methodology a plus
    • Intermediate to Advanced skills in Microsoft applications -- Excel, Word, PowerPoint and Visio
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