IT Manager Infrastructure (Network / Telephony) in Brookfield, Wisconsin

Date Posted: 12/1/2020

Job Snapshot

Employee Type: Full-time
Job Type: IT
Date Posted: 12/1/2020

Job Description

Reporting to the Sr. Manager IT Infrastructure, the IT Manager Infrastructure (Network/Telephony) supports Milwaukee Tool's networking and telephony infrastructure including associated services. Contributes to the overall positive disposition of the IT Services department and Milwaukee Tool. This role consists of leading a group skilled IT network engineers, administrative network support tasks, assisting with enterprise project management, and partnering with the business to enable the use of technology for Milwaukee Tool.

This is a hands-on role; the manager is responsible for all technical aspects related to the role, as well as leading the team to meet business requirements.


  • Provide support for enterprise systems including but not limited to:
    • Cisco, Juniper, Aruba, and Palo Alto network infrastructure
    • Network Monitoring and Alerting
    • AudioCodes and Microsoft Teams cloud PBX
  • Hardware Implementation and support for network and telephony, both local and remote.
  • Utilize monitoring and performance tools to identify and resolve infrastructure needs.
  • Create and maintain network documentation.
  • Provide end user support and resolution for network, telephony, and other systems issues.
  • Possible travel to assist and support projects at remote locations.
  • Partner with management to Identify process performance opportunities, collaborate with required stakeholders to identify and implement process changes or system capabilities/enhancements to improve process performance.
  • Provide coaching and feedback to team members.
  • Organize and prioritize support and enhancement requests for the team.
  • Lead infrastructure IT projects, including the design and deployment of new IT systems and services.
  • Help define IT infrastructure strategy, architecture, and processes.
  • Troubleshoot hardware and software issues related to storage, compute, cloud, etc.


  • Bachelor's Degree in Computer Science, Business Administration, Liberal Arts or equivalent experience.
  • Minimum 5 years of experience designing, implementing and supporting infrastructure systems.
  • Minimum 2 years leading a team of infrastructure engineers.
  • CCIE, CCNP, JNCIE, JNCIP, or equivalent a plus.
  • Attention to detail and ability to follow standard operating procedures.
  • Understanding of networking and telephony technologies, TCP/IP, DNS, DHCP, SIP, etc.
  • Basic understanding of AAA platforms such as Radius and/or TACACS.
  • Hands on experience in many of the following:
    • Cisco, Juniper, and Aruba configuration.
    • Solarwinds Orion
    • Wireshark packet captures and analysis
    • Network performance analysis.
  • Occasional lifting of equipment, supplies and materials.
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