ServiceNow Process Lead in Brookfield, Wisconsin

Date Posted: 1/14/2021

Job Snapshot

Employee Type: Full-time
Job Type: IT
Date Posted: 1/14/2021

Job Description


Candidate will bring ServiceNow applications deployment experience, will engage with the business focusing on ServiceNow strategy and enablement. Has a deep functional knowledge of the ServiceNow platform and will use that knowledge to evangelize its benefits.

Duties and Responsibilities:

  • Ability to create and maintain relationships with a wide range of stakeholders throughout the organization
  • Knowledge of requirements management, configuration management methodologies
  • Skilled at analyzing existing systems and processes and optimize and map them into ServiceNow as it relates to the project at hand
  • Good understanding of basic system technologies as they relate to the project deliverables
  • Ability to maintain project plans and communicate updates
  • Experience with business process mapping and the use of project management software
  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
  • Experience thriving in ambiguous software development environments
  • Ability to work well under changing deadlines and priorities
  • Understand and diagram business process related activities
  • Experience working with high-performing teams in complex program execution
  • Become expert in business processes across the organization

Job Requirements:

  • 5+ years experience as a Business Analyst in a fast-paced application development environment
  • 5+ years of experience with the ServiceNow platform
  • 5+ years of experience facilitating requirements gathering, decomposing and documenting requirements
  • Bachelor's degree in Business Technology or similar field, and/or an equivalent technical degree with four years' experience.
  • Results oriented collaborative team player with a keen ability to demystify and streamline processes
  • Experience in manufacturing industry is preferable
  • Excellent oral and written communication skills
  • Experience in program governance and both waterfall and agile methodologies and demonstrated ability manage large, complex projects
  • Strong business partner who is able to quickly learn business processes and provide strategic insight and guidance
  • Demonstrated ability to build multi-year roadmaps aligned to business priorities
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